Troubleshooting#
| What you see | What to try |
|---|---|
| Print Screen opens Snipping Tool | Disable Windows' Print Screen shortcut for screen snipping, or assign a different shortcut in Hotshot. |
| Nothing opens after a screenshot | This is expected. Paste with Ctrl+V, open the captures folder, or click the tray icon and select a filename. |
| You cannot find the tray icon | Check Windows' hidden tray icons and confirm Hotshot is running. |
| A capture is not copied or saved | Check the clipboard/file switches under General and your capture-folder permissions. An MP4/GIF clipboard item is a file. |
| A window capture fails | Restore/show the window and select it again. Protected targets cannot be captured. For visible-screen capture, explicitly disable Unobscured window screenshots. |
| OCR finds no text | Check Windows OCR language support and whether the image contains readable text. |
| Copilot descriptions fail | Check your sign-in and Copilot plan, then View description progress. Your screenshot is safe. |
| A coding agent cannot connect | Keep Hotshot running in the same Windows session; check permissions, timed grants, and the copied executable path. Reconnect the client's MCP server after an update. |
| OneDrive settings do not change on another PC | Check both OneDrive clients, the shared path, and sync/conflict status. Resolve pending edits and use Reload shared preferences when idle. |
| An update is ready but not applied | Finish current work and leave the editor/Settings inactive or closed. Hotshot will not interrupt active work to restart. |
For a bug report, include your Hotshot and Windows versions, what you did, and what went wrong. About Hotshot > Show details provides troubleshooting information. Remove private details before sharing it. Never attach originals, your whole app-data folder, or sign-in information.
Use the worked workflows for complete redacted bug-report, comparison, and coding-agent recipes. The support guide explains safe diagnostics and reporting; suspected vulnerabilities belong in private security reporting, not a public issue. The compatibility matrix separates supported targets from actual device evidence. Physical ARM64, mixed-scale displays, HDR fidelity, and Narrator acceptance are not implied by a cross-build or synthetic check.
Current boundaries#
Hotshot is Windows-only. It does not include upload services, public capture sharing, or fully automated scrolling. HDR window captures are tone-mapped to SDR PNG rather than preserving HDR brightness/gamut; monitor/region captures use the visible-screen 8-bit path. Guided scrolling is limited to 16,384 pixels in height and 64 megapixels. GIF output is necessarily lossy.